Frequently Asked Questions

Everything you need to know about shopping with Nutshell Stores.

What is the typical shipping time for home decor items?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.

Do you offer international shipping?

Currently, Nutshell Stores ships to the continental United States, Canada, and the United Kingdom. We are working on expanding to more countries soon.

What is your return policy for furniture and accessories?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

What should I do if my order arrives damaged?

Please inspect your package upon arrival. If an item is damaged, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement immediately.

Are the materials used in your products sustainable?

Nutshell Stores is committed to quality and ethics. We partner with suppliers who prioritize sustainable wood sources and eco-friendly textiles whenever possible.

Can I track my order status?

Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.